Founded in 1984, and currently
operating out of four warehouses
spread across the United Arab
Emirates, TITAN GT a leading
cable management solutions
company specializes in the
design and supply of high-quality
cable management solutions and
systems. With over 30 years of
experience, their specialized
services and products are
engineered to meet the exact
specifications and standards
placed by engineering
consultants, architects, interior
designers, and contractors.
In a business where delivery time is critical, it is crucial to track delivery efficiency and achieve complete operational control. To enhance and manage their daily distribution operations, TITAN GT was seeking a solution that could help them establish a uniform and standardized method of executing activities. experience.
The Logistics coordinator had to manage a distribution system that comprised of a fleet of vehicles. On a daily basis, the logistics coordinator had to manually prepare a delivery manifest by vehicle, based on the list of orders and the route. In addition, the logistics coordinator had to do the below mentioned activities:
This process was tedious, inefficient and time consuming especially as these manifests had to be distributed to vehicles located in Abu Dhabi, Dubai, Sharjah and Ajman. Keeping all stakeholders up-to-date in real time added to the complexity of the challenge. Order tracking, time management, ad-hoc request management, resource management were few of the critical problems that the cable management solutions company faced on a daily basis with their transport operations.
Moreover, all delivery related logs were updated manually in the order inventory document, these documents consisted of the status of all deliveries completed for the day, pending orders and important parameters like transit time, order response time and customer feedback. Since all of this was recorded on MS Excel spreadsheets and physical documents it was difficult to track and analyze operational performance.
UnitXPro simplified and streamlined the delivery scheduling process with a “dynamic driver to vehicle assignment” functionality, allowing the logistics coordinator to upload the entire delivery manifest to the system. When the manifest is uploaded to UnitXPro, the system creates a scheduled task for each delivery. It then automatically allocates these tasks to the drivers and assigns them vehicles, thereby significantly reducing the overall time and effort by more than two hours daily.
Each driver logs in with a unique UnitXPro ID and is presented with an overview of all the deliveries they have to complete for the day, based on its priority. Drivers can now start executing their delivery operations without any external assistance as UnitXPro provides them with all the information they would require, on demand. Using custom task response feature of UnitXPro, key delivery information is gathered and used for evaluating and improving operational performance thereby delivering a better service.
UnitXPro also provides a feature for the sales managers to track and view their customer’s order statuses in real time thus, providing a better customer service.
The powerful inbuilt analytics tool is utilized to analyze operational performance and sales information graphically. This flexibility offered by UnitXPro has proven to be exceptionally helpful, as they are now able to track all the pending, ongoing and completed orders, streamline the operations and improve the overall operational efficiency. The business insights provided by UnitXPro through the consistent flow of data analytics and the mobility feature provided by the cloud based platform has helped the company reorient their existing business structure in a way that maximizes productivity and operational performance.
Be it planning of daily deliveries, scheduling and optimizing vehicles, communicating with staff or evaluating customer satisfaction levels, UnitXPro’s flexible, adaptive and robust solution has proven to be a complete solution that covers all aspects of TITAN GT’s distribution operations.